Support Center

Help & Guidelines

Everything you need to know about using Gold Avenue Lanka

Getting Started

  • Create your account using a valid invitation or referral code.
  • Enter accurate personal details to avoid withdrawal delays.
  • Fund your wallet using approved payment methods shown on the platform.

Understanding Gold Trading

  • Gold prices follow live international market rates (XAU/USD) and may change at any time.
  • You may select from available gold types such as 24K gold, 22K gold, certified coins, and investment gold.
  • All trades are digitally recorded and visible in your account.

Trading & Earnings

  • Earnings depend on trading activity, selected products, and VIP level.
  • Commissions and bonuses are calculated automatically and shown in real time.
  • Profits are not guaranteed and may vary based on market conditions.

Withdrawals

  • Withdrawals can be requested once platform conditions are met.
  • Processing times depend on verification, banking hours, and compliance checks.
  • Ensure bank details match your registered profile.

Security & Privacy

  • All data and transactions are protected with bank-grade encryption.
  • Never share passwords, OTPs, or login details.
  • Platform staff will never request confidential account information.

Responsible Investing

  • Gold prices can rise or fall based on global market movements.
  • Invest only what you can manage without financial stress.
  • Past performance does not guarantee future results.

Customer Support

  • Support is available 24/7 through official platform channels.
  • Contact support with your registered details for faster assistance.
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