Privacy Policy

1 Information We Collect

We may collect the following types of information:

• Personal Information: Full name, email address, phone number, date of birth, and national ID or passport details for identity verification
• Financial Information: Bank account details, transaction history, deposit and withdrawal records, and trading activity
• Device & Technical Data: IP address, browser type, operating system, device identifiers, and access timestamps
• Usage Data: Pages visited, features used, session duration, and interaction patterns on the Platform
• Communication Data: Messages sent through our support channels, feedback, and correspondence

2 How We Use Your Information

We use the collected information for the following purposes:

• To create, manage, and secure your account
• To process transactions, deposits, and withdrawals
• To verify your identity and comply with regulatory requirements (KYC/AML)
• To provide customer support and respond to inquiries
• To send important platform updates, security alerts, and service notifications
• To improve and optimize our Platform's performance and user experience
• To detect, prevent, and investigate fraud or unauthorized activities
• To comply with applicable legal obligations

3 Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Trusted third-party vendors who assist in operating the Platform (e.g., payment processors, cloud hosting)
• Legal Compliance: When required by law, court order, or government regulation
• Safety & Security: To protect against fraud, security threats, or violations of our Terms of Service
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate data protection safeguards

4 Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmissions
• Encrypted storage of sensitive personal and financial data
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only
• Secure server infrastructure with firewall protection

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practical standards.

5 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on the Platform. These may include:

• Essential Cookies: Required for the Platform to function properly (e.g., session management, authentication)
• Analytics Cookies: Help us understand how users interact with the Platform to improve performance
• Preference Cookies: Remember your settings and preferences (e.g., theme selection, language)

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

6 Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements.

Transaction records and financial data may be retained for a minimum period as required by applicable financial regulations.

7 Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Restriction: Request limitation of how we process your data
• Portability: Request your data in a structured, machine-readable format
• Objection: Object to certain data processing activities

To exercise any of these rights, please contact us through our official support channels.

8 Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9 Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

10 Changes to This Policy

Gold Avenue Lanka reserves the right to update this Privacy Policy at any time. We will notify users of material changes by posting the updated policy on the Platform with a revised "Last Updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the revised policy.